TU CURI, IO TI ASCOLTO
2020 - 2021
Throughout the whole of the Covid-19 emergency, doctors, nurses, and hospital administrators have worked tirelessly to treat an extreme influx of patients as well as to keep entire health systems afloat.
We think of these individuals as our fearless heroes, but as a result, their mental wellbeing often gets overlooked.
This project, based within Milan’s Humanitas Hospital, aims to promote the resilience of those on the front lines of the emergency. Working together with CBM and the hospital, MultiVersa, an organization whose mission is to develop a sustainable model for work-life balance, has put forth a 3-tiered intervention:
1.) Group meetings: Group sharing allows for the visualization of what is happening for multiple people during a catastrophic event, how it has changed their lives, and what resources remain when our capacity to manage stressful events as individuals has been strained.
2.) Individual sessions: Individual sessions are offered to provide an opportunity to work one on one to rebuild internal resources for individuals who are especially fatigued or are facing chronic stress.
3.) Training and consultancy: For those in managerial or supervisory roles, training and consultancy initiatives are offered to strengthen the skills essential for managing teams in a constructive and effective manner. This approach is aimed at long-term impacts with a view to increase the system’s ability to learn, so that it can solve problems independently in the future.
The interventions are integrated with a research project and outcome evaluation. At the beginning and at the end of the project, the hospital personnel receives scientifically validated questionnaires that investigate 1] the psychological impact of the event, 2] levels of burnout, 3] organizational resilience, 4] quality of life.
Every role within the hospital was considered in the design of this project and through the use of MultiVersa’s external consultants, health personnel are provided an additional layer of confidentiality, allowing them to genuinely open up and address the challenges they face.
Activities and beneficiaries
hospital personnel received individual psychological support
participants attended 6 psychoeducational groups
participants attended 4 psychological support groups
multidisciplinary team consisting of psychiatrists, psychotherapists, clinical and organizational psychologists